Privacy Policy

CARETEXT is totally committed to protecting your privacy and we will never reveal any personal or individually identifiable information without your express written consent. 

We understand how important the privacy of personal information is to our users. This Privacy Policy will tell you what information we collect about you and about your use of CARETEXT and its services. It will explain the choices you have about how your personal information is used and how we protect that information. We urge you to read this Privacy Policy carefully. All the information we collect is hosted on highly secure, HIPAA compliant, servers.

ABOUT THIS PRIVACY POLICY AND USING OUR SITE AND TOOLS

If you choose to register with our website for our medication reminder services, we require you to submit Personally Identifiable Information and Personal Health Information. You are responsible for ensuring the accuracy of the Personally Identifiable Information and Personal Health Information you submit to CARETEXT. Inaccurate information will affect the information you receive when using our site and tools and our ability to contact you as contemplated in this Privacy Policy. For example, your email address should be kept current because that it is how we communicate with you.

PERSONALLY IDENTIFIABLE INFORMATION WE COLLECT ABOUT YOU

We collect Personally Identifiable Information that you provide to us when you register as a member of CARETEXT and/or when you update your member profile. We use the Personally Identifiable Information that you provide to provide you the specific services you select, send you emails about website maintenance and updates, and inform you of significant changes to this Privacy Policy.

 A. Newsletters, Emails, and Text Messages to You

At registration and at various times as you use CARETEXT, you may be given the option of receiving recurring reminders and informational/promotional newsletters via email or text-messaging from CARETEXT and/or directly from third parties. These emails and messages will be of a general nature and will not disclose your unique health characteristics. At the time you sign up for our email newsletters or any time thereafter, you can choose to Opt-out of receiving additional promotional emails from CARETEXT.

In some cases, when you click on a link or an advertisement in an e-mail or newsletter, your browser may be momentarily directed to the website of a third party which, acting on behalf of CARETEXT, notes or "counts" your response to the e-mail or newsletter before re-directing your browser to its proper destination; this re-direction process will not be apparent to you.

B. Emails You Send to CARETEXT

This Privacy Policy does not protect you when you send content, business information, ideas, concepts or inventions to CARETEXT by email. If you want to keep content or business information, ideas, concepts or inventions private or proprietary, do not send them in an email to CARETEXT.

C. Website Registration and Interactive Tools on CARETEXT

After you have registered for CARETEXT services, you may choose to use certain CARETEXT interactive content, tools and services that may ask you to voluntarily provide other types of information about yourself Including Personal Health Information. We store your Personal Health Information in accordance with the authorization you provide at the time you use the tool and will all HIPAA and other regulations.

D. Subscription Services

From time to time, CARETEXT may offer users the opportunity to register for paid subscription services. Each subscription service has its own Service Agreement that governs your use of the service and the information we collect to provide the service, including your credit card information. The Service Agreement will be disclosed to you at the time of registration for that subscription service.

E. Children

We are committed to protecting the privacy of children. Neither CARETEXT nor any of its services are designed or intended to attract children under the age of 13. We do not collect Personally Identifiable Information from any person we actually know is under the age of 13. A parent or guardian, however, may use CARETEXT to establish a personal record for a minor. The parent or guardian is solely responsible for providing supervision of the minor's use of CARETEXT. The parent or guardian assumes full responsibility for ensuring that the registration information is kept secure and that the information submitted is accurate. The parent or guardian also assumes full responsibility for the interpretation and use of any information or suggestions provided through CARETEXT for the minor. 

F. Market Research

From time to time the CARETEXT market research department, or its operations contractors acting on its behalf, conducts online research surveys in order to gather feedback about our site, our sponsors and opinions on important healthcare issues, through email invitations, pop-up surveys and online focus groups.

CARETEXT may combine, in a non-identifiable format, the Personal Health Information you provide with information from other users to create Aggregate Data that may be disclosed to third parties. Aggregate data does not contain any information that could be used to contact or identify you. For example, CARETEXT may use information gathered to create a composite profile of all the users of a particular partner site. Partnering websites may use this information to understand community needs and to design appropriate programs and activities on their site. CARETEXT will not disclose your Personal Health Information to any third party without your prior permission.

DISCLOSURE OF YOUR INFORMATION

Except as set forth in this Privacy Policy or as specifically agreed to by you, CARETEXT will not disclose any Personally Identifiable or Personal Health Information it gathers from you on our website. We will only release Personally Identifiable or Personal Health Information to third parties: (1) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order; or (2) in special cases, such as a physical threat to you or others. In the event that we are legally compelled to disclose your Personally Identifiable or Personal Health Information to a third party, we will attempt to notify you unless doing so would violate the law or court order. In addition, we may disclose Personal Information as described below.

 A. Disclosure to CARETEXT Operations and Maintenance Contractors

CARETEXT operations and maintenance contractors sometimes have limited access to your Personally Identifiable Information in the course of providing products or services to CARETEXT . These contractors include vendors and suppliers that provide us with technology, services, and/or content related to better operation and maintenance of our website. These contractors also may have access to your email address to send newsletters or special promotions to you on our behalf or to send emails to you for purposes such as conducting market research on our behalf. Access to your Personally Identifiable Information by these contractors is limited to the information reasonably necessary for the contractor to perform its limited function for CARETEXT. We also contractually require that our operations and maintenance contractors 1) protect the privacy of your Personally Identifiable Information consistent with this Privacy Policy, and 2) not use or disclose your Personally Identifiable Information for any purpose other than providing us with products and services.

B. Disclosure to Third Party Contractor Websites

Certain content and services offered to you through our website are served on websites hosted and operated by a company other than CARETEXT ("Third Party Contractor Websites"). CARETEXT does not disclose your Personally Identifiable Information to these Third Party Contractor Websites without your consent, but you should be aware that any information you disclose once you access these other websites is not subject to this Privacy Policy. CARETEXT does not endorse and is not responsible for the privacy practices of these Third Party Contractor Websites. You should review the privacy policy posted on the other website to understand how that Third Party Contractor Website collects and uses your Personally Identifiable Information. CARETEXT makes an effort to make it obvious to you when you leave our website and enter a Third Party Contractor Website, either by requiring you to click on a link or by notifying you on the site before you visit the third part site. In addition, if you see a phrase such as "Powered by" or "in association with" followed by the name of a company other than CARETEXT, then you are on a website hosted by a company other than CARETEXT.

C. Disclosure to or by Co-branded Partners

CARETEXT may operate as a contractor, providing co-branded content and services to websites hosted and operated by healthcare organizations and companies other than CARETEXT.  You can only access these co-branded content and services through the Partner Website, and usually from the health section of these other websites. The co-branded CARETEXT pages that you may access through a Partner Website may have different registration processes and opportunities for information collection, and Personally Identifiable Information that you provide on these pages may be shared with the Partners. CARETEXT does not share Personal Health Information with Partner Websites without your consent. Each of these co-branded CARETEXT websites has its own privacy policy posted on that site, which explains what information is disclosed by CARETEXT to the Partner and vice versa. If you visit one of these co-branded CARETEXT sites, please read the privacy policy that is posted on that site, as well as the individual privacy policy of the Partner Website.

D. Disclosure to Linked Sites

In addition to the Third Party Contractor Websites that you may access as described above, for your convenience there are links to websites operated by companies other than CARETEXT ("Third Party Websites") that are not contractors who provide content or services through our website. These links may be found in advertisements, referenced within content, or placed beside the names or logos of sponsors. CARETEXT does not disclose your Personal Information to these Third Party Websites without obtaining your consent. CARETEXT does not endorse and is not responsible for the privacy practices of these sites. If you choose to link to one of these Third Party Websites, you should review the privacy policy posted on this other website to understand how that Third Party Website collects and uses your Personally Identifiable Information.

E. Disclosure of Aggregate Information

CARETEXT may provide Aggregate Information to third parties. For example, we might inform third parties regarding the number of users of our website and the activities they conduct while on our site. We might also inform a pharmaceutical company (that may or may not be an advertiser on our site) that "30% of our users live east of the Mississippi" or that "25% of our users have tried alternative medicine." Depending on the circumstances, we may or may not charge third parties for this Aggregate Information. We require parties with whom we share Aggregate Information to agree that they will not attempt to make this information personally identifiable, such as by combining it with other databases.

HOW CARETEXT HANDLES PRIVACY AND SECURITY INTERNALLY

Listed below are some of the security procedures that CARETEXT uses to protect your privacy:

·        Requires both a personal username and a password in order for users to access their Personally Identifiable Information or Personal Health Information.

·        Uses firewalls to protect information held in our servers.

·         Closely monitors the limited number of CARETEXT employees who have potential access to your Personally Identifiable Information.

·         Requires all CARETEXT employees to abide by our Privacy Policy and be subject to disciplinary action if they violate it.

·        Backs-up our systems to protect the integrity of your Personally Identifiable and Personal Health Information.

Despite CARETEXT's efforts to protect your Personally Identifiable Information and Personal Health Information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet will be intercepted.

UPDATING YOUR INFORMATION AND CONTACTING CARETEXT

 A. Updating Your Personally Identifiable Information

CARETEXT tools that collect and store self-reported data allow you to correct, update or review information you have submitted by going back to the specific tool, logging-in and making the desired changes.

B. Removing your Personal Information

If you have a complaint or problem, please use our Contact Us form. Our customer service department will forward your complaint to the appropriate internal CARETEXT department for a response or resolution. We try to answer every email within 48 business hours, but may not always be able to do so. If you want to (1) delete your Personally Identifiable Information from our systems, (2) update the Personally Identifiable Information that you have provided to us, or (3) change your preferences with respect to marketing contacts or other activities, you can email us at info@CARETEXT.com.

 If you do not receive adequate resolution of a privacy related problem, you may write to CARETEXT's Privacy Help Desk at:

CARETEXT, LLC.

11 Bala Ave.

Suite 6

Bala Cynwyd, PA 19004

 C. Updating Your Personal Health Information in CARETEXT

Please log-in to the CARETEXT, access your Medications Summary page, and the functions will show you how to correct, update, review, or remove your information. We remove Personal Health Information only at the request of the authorized user. In order to verify that it is the authorized user requesting removal of his/her Personal Health Information, we require you to send a signed statement, Including your name, address, email address and birth date, to the address below authorizing CARETEXT to remove your Personal Health Information from our active databases and other readily searchable media. Upon receiving your request, your personal health identifiers stored in active databases and other readily searchable media will be removed so that you cannot be identified or associated with any Personal Health Information you previously provided. Mail your requests to:

CARETEXT, LLC

11 Bala Ave.

 Suite 6

 Bala Cynwyd, PA 19004

 We will notify you after your personal health identifiers have been removed.

D. Limitations on Removing or Changing Information

Upon your request, we will delete your Personally Identifiable or Personal Health Information from our active databases and where feasible from our back-up media. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to CARETEXT from our servers.

CHANGES TO THIS PRIVACY POLICY

We will inform you if a material change to the Privacy Policy is made that involves the use of your Personally Identifiable Information or Personal Health Information. Your continued use of the CARETEXT Health website will indicate acceptance of the changes. You may of course choose to Opt-out of continuing to use the website. Please exit the site immediately if you do not agree to the terms of this Privacy Policy or any revised policy.

Last Updated: April 2004

 © Copyright 2004. CARETEXT LLC. All rights reserved.